Transform How Your Business Works and Wins.

I have had the privilege of working with Renee and witnessing her talents in the area of process improvement and change management. Her great ability to identify opportunities and design improvements is coupled with excellent skills in managing stakeholders. It is her talent in bringing all the people impacted by the changes along for the journey that sets her apart for most improvement specialists I have encountered. Most importantly, Renee is a very nice person to work with.

Renee successfully led multiple and complex transformation programs at nbn and had the customer front and centre. As a result, she led the discovery of deeper customer insights, developed ideas and delivered solutions that materially improved the customer experience. Renee can work with stakeholders at all levels and deliver in an ambiguous environment with changes in priorities.

Xperia's DIY customer journey solution has been a game-changer for us! From day one, we were impressed with how intuitive and user-friendly the templates were. While we were tackling things on our own, the detailed guidance and resources made the process seamless and straightforward. It allowed us to creatively tailor our customer experience, leading to a significant improvement in engagement and satisfaction. Renee and the Xperia team have truly delivered a solution that empowers businesses like ours to take charge of customer experiences without needing constant external help. We're thrilled with the results, and our patients are noticing the difference too!

" We recently utilised Xperia's change management templates to navigate the changes our company is undergoing, and we couldn't be more impressed! The templates really pushed us to think outside the box, identifying potential challenges we might face from our changes, as well as the impacts they would have on different parts of our business. What's even better is that they helped us brainstorm proactive solutions, allowing us to implement these changes smoothly with minimal disruption. The entire process was made even better by Renee, the founder. She was incredibly helpful, providing clear and detailed explanations of how the templates worked. Her guidance made everything feel simple and manageable. My team and I had an exceptional experience using Xperia’s tools, and we're so grateful for the positive impact they've had on our planning process. Highly recommend to any company going through change!"

"As we fulfilled our first orders we really needed help understanding our customer journey. The customer journey mapping process was made easy through Xperia's guidance and business templates for us to work through together. When we set up our business, we had a general idea of our customers' journey and high level considerations, but we lacked clarity on how we could improve the customer process and communication. Through understanding this, then knew how we could improve our internal processes."

I’m new to business. There’s a lot to learn and do, it’s so easy to miss things, even critical things as a start-up company. Renee and Xperia helped me to bring order to the chaos created by from a lack of organisation by taking me step by step through her business process template and enabling me to start building in systems and procedures.”